A group of 27 British tourist who canceled their flights while Brussels was under the terror lock-down have been refused a refund from Ryanair. Maria Doolan from Liverpool and 27 friends and family had a holiday booked to Brussels to celebrate Doolan's 60th birthday but when the elevated terror threat caused the government to order people to stay inside, they decided not to travel. They tried to obtain a refund from Ryanair for over £2,000 (US$3005) but the airline refused due to its strict no refund policy. Ryanair has only four exceptions where it will offer refunds: when a flight is canceled or delayed more than three hours (which is a rule set by regulations, not the airline), after the death of an immediate family member who is not traveling, if charges go up after a flight is booked, or if a booked passenger dies or becomes seriously ill.Â
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