Even if some VIP passengers are late, Air India flights will no longer be delayed. These are new guidelines issued but the Ministry of Civil Aviation on Thursday. The airline’s motto is “”customer-friendly service with efficiency, enthusiasm and cheer" and nothing will interfere with that, even MPs and VIPs. If flights are delayed because of tardiness of crew members, strict action is to be taken. From now on, the airline will have to explain to the government each time a flight is delayed more than half an hour.
Other changes include moving older crew members to ground duties and reducing the age limit of cabin crew members to 35. No final decision has been made in these areas. Right now, the government believes there are 7,500 excess staff members at Air India.
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