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Late and overbooked flights becoming more common

It seems as though passengers aren't just imagining things; late and overbooked flights are becoming more common, making flying a rather frustrating experience for passengers. It's not just that but the amount of customer complaints and lost bags has also increased. This information is courtesy of information that has been tracked by a couple of university researchers. The annual report was co-authored by Dean Headley, marketing professor at Wichita State, who went on to state that they have the numbers to prove the claims.
It seems as though Envoy Air seemed to arrive late the most often while Hawaiian Airlines held the record for the most flights on-time. As far as complaints go Fronteir had the most while Alaska Airlines received the least.
The above article is a summary. Please see the source article at Google News.

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