On Sunday, Southwest Airlines began processing refunds for customers who fell victim to a computer glitch that overcharged many of them for bookings made during a half-price ticket promotion. The airline was celebrating their three millionth Facebook fan and customers who booked flights last Friday were supposed to receive a 50% discount on targeted fares. However, the promotion backfired when people were charged over and over again for the booking.
Passengers who were charged for their bookings multiple times recorded the incident by posting on Facebook, Twitter, and blogs. Some customers were charged 20 times or more and this resulted in a lot of financial hassles for many, including cancelled bank cards and exceeding overdraw limits. However, Southwest has identified all the people affected and are refunding bank accounts. The timing of the refunds will depend on the bank. The airline will also reimburse passengers for their overdraft fees and any other charges they incurred.
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